Website Terms and Conditions

Effective Date: 16/07/2026
Last Updated: 16/07/2026

1. Acceptance of These Terms

These Website Terms and Conditions govern your access to and use of the 31 IT Solutions website, its content, enquiry forms, consultation requests, downloadable material, demonstration requests, and other publicly available website features.

By accessing or using this website, you confirm that you have read, understood, and agreed to these Terms and Conditions and our Privacy Policy.

Do not use the website if you do not agree to these terms.

2. About 31 IT Solutions

31 IT Solutions is a technology and digital growth brand operating through relevant business entities in Bahrain and India.

We provide and promote services and solutions that may include:

Website design and development.
eCommerce and portal development.
Mobile application development.
Web and custom software development.
Digital marketing and social media management.
Search engine optimisation.
Google Ads and online advertising.
Branding and graphic-design services.
Business automation.
ERP, CRM, HRMS, workforce management, and POS solutions.
Cloud, backup, cybersecurity, and managed IT services.
Technology consultancy and implementation.
Third-party software and vendor solutions.

The specific entity responsible for a project will normally be identified in the relevant quotation, proposal, invoice, order form, or contract.

3. Website Information

The information on this website is provided for general business, marketing, and informational purposes.

Website content does not by itself constitute:

A binding quotation.
A contractual offer.
Legal, financial, accounting, or regulatory advice.
A guaranteed project scope.
A service-level commitment.
A guarantee of software functionality.
A guarantee of marketing, ranking, lead-generation, or sales results.

A binding commercial commitment arises only when an authorised representative of 31 IT Solutions confirms the arrangement in writing through a signed agreement, accepted proposal, purchase order, subscription order, invoice, or other approved document.

4. Eligibility and Authority

By using the website or submitting an enquiry, you confirm that:

You are at least 18 years old.
You have the legal capacity to agree to these terms.
Information submitted by you is accurate and lawful.
Where you act for a company or organisation, you are authorised to represent it.

5. Permitted Use

You may use the website only for lawful purposes, including:

Learning about our services and solutions.
Contacting us.
Requesting a consultation, proposal, quotation, or demonstration.
Accessing material made available for legitimate business use.

You must comply with all applicable laws and must not interfere with the operation, availability, or security of the website.

6. Prohibited Activities

You must not:

Use the website for unlawful, fraudulent, misleading, or harmful purposes.
Attempt to gain unauthorised access to the website, server, databases, accounts, or systems.
Introduce viruses, malware, malicious scripts, automated attacks, or harmful code.
Test or scan the website for vulnerabilities without written permission.
Scrape, harvest, copy, or extract website information using automated tools without authorisation.
Impersonate another person or organisation.
Submit false, defamatory, offensive, infringing, or unlawful material.
Use the website to distribute spam or unsolicited communication.
Remove copyright, trademark, or ownership notices.
Reproduce, resell, republish, or commercially exploit website content without permission.
Use our name, logo, designs, case studies, client references, product material, or brand identity in a misleading manner.
Attempt to disrupt or place an unreasonable load on the website infrastructure.

We may restrict or block access where we reasonably believe these terms have been violated.

7. Enquiries, Quotations and Proposals

Submitting an enquiry does not require 31 IT Solutions to accept a project or provide a service.

Any quotation or proposal may be subject to:

Validity periods.
Technical feasibility.
Final requirement confirmation.
Resource availability.
Third-party costs.
Taxes and government charges.
Payment terms.
Client responsibilities.
Assumptions, exclusions, and dependencies.

Unless otherwise stated in writing:

Prices may exclude taxes, licences, hosting, domains, advertising budgets, payment-gateway charges, third-party subscriptions, travel, content creation, data migration, integrations, or other external costs.
Timelines are estimates and may depend on timely client approvals, payments, information, content, access, and cooperation.
Changes outside the agreed scope may require additional time and charges.
Verbal discussions are not binding unless confirmed by an authorised representative in writing.

8. Separate Service and Product Agreements

Paid services, implementation projects, software subscriptions, managed services, support, maintenance, and licences may be governed by separate documents, including:

Service agreements.
Software-as-a-Service agreements.
Statements of work.
Accepted quotations.
Proposals.
Subscription orders.
End-user licence agreements.
Data-processing agreements.
Support or maintenance agreements.
Third-party vendor terms.

Where a separate agreement conflicts with these general website terms, the separate agreement will govern the specific paid service or product.

9. Third-Party Products and Solutions

Some products or services promoted, implemented, resold, or supported by 31 IT Solutions may be owned or operated by third-party vendors.

These may include cloud, cybersecurity, backup, ERP, POS, advertising, payment, hosting, communication, delivery, or integration services.

Your use of a third-party product may be subject to the third party’s:

Licence terms.
Privacy policy.
Acceptable-use policy.
Subscription conditions.
Usage restrictions.
Support policy.
Availability and service-level terms.

Third-party providers may change features, prices, integrations, policies, or availability independently of 31 IT Solutions. We are not responsible for matters solely controlled by an independent third-party provider, except to the extent expressly agreed in writing.

10. User Accounts and Security

Where the website or a connected service allows account creation, you are responsible for:

Providing accurate registration information.
Maintaining the confidentiality of usernames, passwords, and authentication methods.
Restricting access to authorised users.
Promptly informing us of suspected unauthorised access.
Activity conducted through your account.

We may suspend access where necessary to protect security, investigate misuse, comply with law, or prevent harm.

11. Information and Materials Submitted by You

When you submit information, files, documents, images, logos, content, specifications, or other material, you confirm that:

You are authorised to provide the material.
The material does not violate another person’s rights.
The material is lawful and reasonably accurate.
Our use of it for the requested enquiry or service will not infringe intellectual-property, confidentiality, privacy, or contractual rights.

You grant us permission to review, store, reproduce, and use the submitted material only as reasonably necessary to respond to your request, prepare a proposal, or provide an agreed service.

You remain responsible for maintaining backup copies of important material provided to us.

12. Intellectual Property Rights

Unless otherwise stated, the website and its contents are owned by or licensed to 31 IT Solutions and are protected by applicable intellectual-property laws.

Protected content may include:

The 31 IT Solutions name and logo.
The tagline “Let Us Build Your Virtual Empire.”
Website text and structure.
Graphics and illustrations.
Photographs and videos.
Icons and visual elements.
Software demonstrations.
Product descriptions.
Presentations, brochures, and downloadable material.
Source code, design components, and technical material.

You may view the website for personal or internal business evaluation. You may not reproduce, modify, publish, distribute, sell, license, reverse-engineer, or commercially exploit protected content without written permission.

Ownership and usage rights for work created under a paid project will be determined by the relevant proposal, contract, licence, and payment conditions.

13. Confidentiality

Information displayed publicly on the website is not confidential.

Information exchanged during consultations, quotations, projects, or support may be subject to separate confidentiality obligations. Neither party should disclose confidential business or technical information except:

To authorised personnel or advisers who need the information.
With the other party’s consent.
Where legally required.
As permitted under an applicable agreement.

Do not submit highly sensitive credentials, passwords, encryption keys, or confidential databases through a public website form.

14. Privacy and Cookies

Your use of the website is also governed by our Privacy Policy.

The website may use cookies, analytics, advertising tools, embedded content, and similar technologies. Cookie use and your available choices are explained in the Privacy Policy and, where available, the website’s cookie-preference tool.

15. Marketing and Technology Outcomes

We aim to provide professional and commercially reasonable services. However, technology and marketing outcomes can depend on many factors outside our control.

Unless expressly guaranteed in a signed agreement, we do not guarantee:

A particular search-engine ranking.
A specific number of leads, enquiries, followers, impressions, or sales.
Approval of advertisements, applications, merchant accounts, or third-party integrations.
Continuous availability of social media, advertising, hosting, cloud, or vendor platforms.
Compatibility with every third-party device, browser, system, API, or future update.
Particular financial savings, revenue growth, productivity levels, or business results.
That every website, software product, or integration will be entirely uninterrupted or error-free.

Case studies, demonstrations, illustrations, mock-ups, testimonials, and past results are examples only and do not guarantee identical results for another customer.

16. Third-Party Links

The website may contain links to external websites, platforms, partner pages, social media accounts, maps, videos, payment services, or vendor portals.

Links are provided for convenience and do not automatically constitute an endorsement. We do not control and are not responsible for the content, security, availability, terms, or privacy practices of independent third-party websites.

17. Website Availability and Changes

We may, without prior notice:

Update website content.
Change service or product descriptions.
Correct errors.
Add or remove website features.
Suspend the website for maintenance or security.
Discontinue parts of the website.

We do not guarantee that the website will always be available, uninterrupted, secure, current, complete, or free from technical errors.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the public website and its general information are provided on an “as available” basis.

We disclaim warranties that are not expressly stated in a signed agreement, including implied warranties relating to merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, or accuracy.

Nothing in these terms excludes warranties or rights that cannot legally be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, 31 IT Solutions and its directors, employees, representatives, partners, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from your use of or inability to use the public website.

This may include loss of:

Profit.
Revenue.
Business opportunity.
Reputation.
Data.
Anticipated savings.
Website access.

Liability relating to a paid service, software subscription, implementation, licence, or support arrangement will be determined by the applicable agreement for that service.

Nothing in these terms limits liability that cannot lawfully be limited, including liability resulting from fraud, deliberate misconduct, or another matter that applicable law does not permit the parties to exclude.

20. Indemnity

To the extent permitted by law, you agree to compensate 31 IT Solutions for reasonable losses, claims, costs, or expenses arising from:

Your unlawful misuse of the website.
Information or material submitted without proper authority.
Your infringement of third-party intellectual-property, confidentiality, privacy, or contractual rights.
Your material violation of these Terms and Conditions.

This provision does not apply to losses caused by our own fraud or deliberate misconduct.

21. Suspension and Termination

We may suspend or terminate access to the website or its features where reasonably necessary because of:

A violation of these terms.
Suspected fraud or unlawful activity.
Security risks.
Abuse of website infrastructure.
Legal or regulatory requirements.
Protection of our rights or the rights of others.

Sections intended to survive termination, including intellectual property, confidentiality, disclaimers, liability, and dispute provisions, will continue to apply.

22. Changes to These Terms

We may update these Terms and Conditions to reflect changes in:

Our website.
Services or products.
Technology.
Business operations.
Legal or regulatory requirements.

The revised terms will be posted with an updated date. Continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law.

Changes to an existing signed service agreement will be handled according to that agreement and will not automatically be made solely by changing these website terms.

23. Governing Law and Jurisdiction

For projects or services, the governing law and dispute forum will be those stated in the applicable quotation, proposal, order, or contract.

Where no separate written agreement applies:

Interactions managed by the Bahrain operating entity will be governed by the applicable laws of the Kingdom of Bahrain, and disputes will be subject to the competent courts of Bahrain.
Interactions managed by the India operating entity will be governed by the applicable laws of India, and disputes will be subject to the competent courts at [City and State of Indian registered office].

Mandatory consumer, privacy, or statutory rights in your country will continue to apply where they cannot legally be excluded.

24. Severability and Waiver

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

A delay or failure by 31 IT Solutions to enforce a right does not constitute a waiver of that right.

25. Entire Understanding

These Terms and Conditions, together with the Privacy Policy and any applicable separate agreement, represent the understanding governing your use of the website.

For paid services, the accepted proposal, order, contract, or subscription document will form the primary commercial agreement.

26. Contact Information

Questions about these Terms and Conditions may be directed to:

31 IT Solution
Privacy Contact: Akshay Manoj
Email: hello@31its.com
Telephone: 9995663874
Bahrain Address: Office Suite 53, Floor 5, Building 104, Government Road 383, Manama, Kingdom of Bahrain
India Address: 5/12D, Thrembaval Kadavu Vadavathoor, Kottayam, Kerala 686010
Website: 31its.com

Please use the subject line: Privacy Request – 31 IT Solutions.

Website Terms and Conditions