Privacy & Cookie Policy

Effective Date: 16/07/2026
Last Updated: [16/07/2026

1. Introduction

31 IT Solutions respects your privacy and is committed to protecting your personal information.

For this Privacy Policy, “31 IT Solution,” “we,” “us,” or “our” refers to the relevant 31 IT Solution operating entity in Bahrain or India that manages your enquiry, provides a quotation, enters into a contract with you, or otherwise processes your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you:

• Visit the 31 IT Solution website.
• Submit an enquiry or contact form.
• Request a quotation, consultation, software demonstration, or technical assessment.
• Communicate with us by email, telephone, WhatsApp, social media, or another platform.
• Subscribe to our marketing communications.
• Apply for employment or submit a professional profile.
• Purchase or enquire about our technology services, software products, business automation solutions, cybersecurity services, cloud solutions, or digital marketing services.

We process personal information in accordance with applicable data protection laws, including the Bahrain Personal Data Protection Law No. 30 of 2018 and India’s Digital Personal Data Protection Act, 2023, as applicable and as brought into force from time to time.

2. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact information

This may include your:

• Name.
• Email address.
• Telephone or mobile number.
• WhatsApp number.
• Country, city, or location.
• Preferred method of communication.

Business and professional information

This may include your:

• Company name.
• Job title or designation.
• Industry or business category.
• Company size.
• Business location.
• Website address.
• Social media pages.
• Business requirements, challenges, and objectives.

Enquiry and project information

When you request a quotation, consultation, proposal, demonstration, or technical service, we may collect:

• Details of the services or products you are interested in.
• Project requirements and specifications.
• Budget information.
• Expected timelines.
• Existing software, website, marketing, or technology infrastructure.
• Documents, images, files, credentials, or other information voluntarily provided by you.

You should not provide confidential access credentials, financial passwords, or unnecessary sensitive information through a general website enquiry form.

Transaction and contractual information

Where relevant, we may collect:

• Billing details.
• Invoice details.
• Tax or business-registration details.
• Contract and quotation information.
• Payment status and transaction references.

Payment-card information may be processed directly by authorised banks, payment gateways, or financial service providers. We may not directly store complete card information.

Website and technical information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address.
• Browser type and version.
• Device type and operating system.
• Approximate location.
• Pages viewed.
• Date and time of visits.
• Referring website or campaign.
• Website interaction and performance information.
• Cookie identifiers and similar technical information.

Marketing information

We may collect information about:

• Your marketing preferences.
• Whether you opened or interacted with our communications.
• Services, products, or content that may interest you.
• Campaigns through which you contacted us.

Recruitment information

Where you apply for a position, internship, or business opportunity, we may collect your CV, employment history, educational qualifications, professional skills, references, portfolio, and related information.

3. How We Collect Information

We may collect information:

• Directly from you through website forms, calls, meetings, email, WhatsApp, or social media.
• When you request a quotation, proposal, demo, consultation, or support.
• When you enter into a service or software agreement with us.
• Automatically through cookies, analytics tools, server logs, and similar technologies.
• Through referrals, business partners, authorised representatives, or publicly available business sources.
• From advertising and social media platforms when you interact with our campaigns.
• From third-party vendors when necessary to provide a requested product or solution.

Where information is provided by another person or organisation, they are responsible for ensuring that they are authorised to provide it to us.

4. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and contact requests.
• Understand your business or technical requirements.
• Arrange consultations, meetings, product demonstrations, or assessments.
• Prepare quotations, proposals, project plans, and contracts.
• Deliver websites, software, mobile applications, digital marketing, automation, cybersecurity, cloud, and managed IT services.
• Provide or arrange access to software products and third-party technology solutions.
• Manage customer relationships, projects, accounts, billing, and support.
• Communicate project updates, maintenance notices, security alerts, and service information.
• Improve our website, products, services, campaigns, and customer experience.
• Analyse website traffic and campaign performance.
• Send relevant promotional or educational communication where permitted.
• Prevent fraud, misuse, security incidents, or unlawful activity.
• Protect our legal rights, systems, employees, customers, and business.
• Meet legal, regulatory, accounting, tax, contractual, and compliance obligations.
• Evaluate job applications and communicate with candidates.

5. Legal Grounds for Processing

Depending on the circumstances and applicable law, we may process personal information based on:

• Your consent.
• Your request for information, consultation, quotation, or service.
• Steps required before entering into a contract.
• Performance of a contract with you or your organisation.
• Compliance with legal and regulatory requirements.
• Protection of our systems, business, customers, and legal rights.
• Other lawful grounds or legitimate uses permitted by applicable law.

Where processing is based on consent, you may withdraw your consent by contacting us. Withdrawal will not affect processing lawfully carried out before the consent was withdrawn.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, analytics tools, and similar technologies.

These technologies may be used to:

• Operate essential website functions.
• Maintain website security.
• Remember preferences.
• Understand website usage.
• Measure campaign performance.
• Improve website content and navigation.
• Display relevant advertisements.
• Identify the source of enquiries or leads.

We may use third-party tools such as website analytics, advertising platforms, embedded videos, maps, chat tools, WhatsApp integrations, security tools, or social media plugins.

Where required, non-essential cookies will be used only after obtaining appropriate consent. You may manage cookies through the website cookie settings or your browser settings. Disabling certain cookies may affect some website features.

7. Sharing Personal Information

We may share personal information only where reasonably necessary with:

• 31 IT Solutions’ operating entities, branches, employees, and authorised team members in Bahrain and India.
• Website hosting, cloud infrastructure, email, CRM, analytics, cybersecurity, backup, communication, and technical service providers.
• Professional advisers, including accountants, auditors, insurers, consultants, and legal advisers.
• Banks, payment gateways, and financial service providers.
• Technology vendors, product principals, implementation partners, or authorised distributors where required to provide a requested solution.
• Advertising, social media, and marketing technology providers.
• Government departments, courts, law-enforcement authorities, regulators, or other parties where disclosure is legally required.
• A buyer, investor, successor, or adviser involved in a business restructuring, merger, acquisition, or transfer, subject to appropriate confidentiality requirements.

We do not disclose personal information to unrelated third parties for their independent direct-marketing activities without appropriate permission or another lawful basis.

8. International Data Transfers

Because 31 IT Solutions operates in Bahrain and India and may use international technology or cloud service providers, personal information may be processed or stored outside the country in which it was collected.

Where international transfers occur, we will take reasonable steps to use appropriate contractual, organisational, or technical safeguards required by applicable law.

9. Client and Software-Service Data

When we provide software, cloud, automation, workforce management, HRMS, CRM, ERP, POS, cybersecurity, backup, or managed IT services to a business client, we may process information on that client’s behalf.

In those circumstances:

• The business client may determine why and how the information is processed.
• 31 IT Solutions may act as a service provider, processor, or data processor.
• The client is responsible for providing appropriate notices and obtaining necessary permissions from its employees, customers, users, or other individuals.
• Processing may be governed by a separate service agreement, SaaS agreement, data-processing agreement, product privacy notice, or vendor terms.

Where a separate agreement conflicts with this general website Privacy Policy, the separate agreement will govern the relevant service data.

10. Data Security

We use reasonable administrative, organisational, and technical measures designed to protect personal information from:

• Unauthorised access.
• Accidental loss.
• Improper disclosure.
• Alteration.
• Destruction.
• Misuse.
• Cybersecurity threats.

These measures may include access controls, authentication, encryption where appropriate, secure hosting, backups, system monitoring, employee confidentiality obligations, and security updates.

However, no internet transmission, electronic system, or storage method can be guaranteed to be completely secure. You are responsible for using secure devices, protecting your account credentials, and notifying us promptly of any suspected unauthorised activity.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries.
• Maintain customer and business relationships.
• Deliver contracted services.
• Provide support and maintenance.
• Resolve disputes.
• Maintain security and operational records.
• Satisfy accounting, tax, regulatory, contractual, or legal requirements.
• Establish, exercise, or defend legal claims.

Retention periods may vary according to the type of information, the nature of the relationship, contractual requirements, legal obligations, and the purpose for which the information was collected.

When information is no longer reasonably required, we may delete, anonymise, or securely archive it, subject to applicable law and backup-retention procedures.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask whether we process your personal information.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion or erasure where legally permitted.
• Withdraw consent.
• Object to or restrict certain processing.
• Opt out of direct-marketing communication.
• Request information about how your data has been processed or shared.
• Raise a complaint or grievance regarding our handling of your information.
• Exercise other rights available under applicable data protection laws.

Indian data-protection legislation provides for rights and obligations that are being implemented in phases, including access-related information, correction, erasure, grievance redressal, and consent management requirements.

To exercise a privacy right, contact us using the information below. We may need to verify your identity and authority before processing the request. Certain requests may be refused or limited where permitted by law, including where retention is required for legal, contractual, security, or dispute-resolution purposes.

13. Marketing Communications

Where permitted, we may send you information about:

• Website and software development.
• Mobile and web applications.
• Business automation.
• ERP, CRM, HRMS, workforce management, and POS solutions.
• Digital marketing, SEO, and advertising.
• Cybersecurity, backup, cloud, and managed IT services.
• Business events, product demonstrations, offers, and educational content.

You may unsubscribe by:

• Using an unsubscribe option in the communication.
• Replying with an opt-out request.
• Contacting us through the details below.

We may still send necessary administrative, contractual, support, security, or transaction-related communications.

14. Children’s Privacy

Our website and business services are primarily intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal information directly from children through the general website. Where a service legitimately involves children’s information, the relevant customer or authorised adult must ensure that all required permissions and legal conditions have been satisfied.

15. Third-Party Websites and Platforms

Our website may contain links to third-party websites, social media platforms, vendor portals, payment providers, maps, or other external services.

We are not responsible for the privacy, security, availability, or content practices of independent third parties. You should review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes in our services or business operations.
• Changes in technology.
• New legal or regulatory requirements.
• Improvements to our privacy and security practices.

The updated version will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through the website or another appropriate method.

17. Contact Us

For privacy questions, requests, or complaints, contact:

31 IT Solution
Privacy Contact: Akshay Manoj
Email: hello@31its.com
Telephone: 9995663874
Bahrain Address: Office Suite 53, Floor 5, Building 104, Government Road 383, Manama, Kingdom of Bahrain
India Address: 5/12D, Thrembaval Kadavu Vadavathoor, Kottayam, Kerala 686010
Website: 31its.com 

Please use the subject line: Privacy Request – 31 IT Solutions.