Advantages of Having an Online Appointment Booking System?
At the present scenario, there are plenty of reasons to justify the need of an online Appointment booking system. Some of those important reasons are listed below
Open 24/7 To Receive Reservations From Customers
Many customers surf the Internet outside of business hours and they are more likely to make reservations on that spot, rather than trying to remember to call back the next day. Statistics show that more and more bookings today are made during evenings at home through websites. The reasons for this are mainly two.
- Many companies now monitor and control Internet access in the workplace, so they will not be able to surf other business websites due to firewall.
- At present situation, nearly every home has an Internet connection with a PC, laptop or at least a Smart phone. So it becomes easy for them to book an appointment through websites.
If your normal business hours are between 9:00 AM to 5:00 PM, then you have no one to take bookings after 5:00 PM, and this is one of the main reasons why most of the bookings occur through online. An Online booking system allows you to receive booking 24 hours a day. Therefore, your booking service is always open for customers.
Whether you are paying for direct advertising, or paying a commission for bookings through booking portals, in either case, you are paying a portion of your income to these sources. If you have an online booking system on your own website, you have then cut out the middleman getting 100%
profit of what you do.
It’s simply good customer service
When we speak about advanced on line bookings here, we are not talking about a contact form through which your clients can send you email. A contact form does not provide your customers with a clear view of your time availability per doctor. A contact form does not allow your customers to book directly and get confirmed automatically. A proper online booking system must, at the least be able to perform these two tasks as they are core to providing good customer service.
Minimize your workload
If you are not using an online booking system today, then you may still be processing all your bookings manually. A good on line booking system will handle all the aspects of the booking. It must do the following:
- Automatically ensure that bookings can only be received when you have availability.
- Get all the information required during the booking process so you don’t have to waste time asking for more information
- Send out an automated email or SMS to the booking party as a confirmation of the booking.
- Automatically update your availability when the booking has been processed.
- A good booking system will do all this. Also a booking system should be able to process booking manually.
Discount codes are a great way to market your business in either off-season, or when you have some last spots available. Make sure your online booking system can support discount coupons.
Clear and Simple Overview of booking for admin
Your online booking system should have at least one screen where you can see your availability very quickly and clearly. This removes the need for the old paper book, and allows your reception staff to easily see whether you have availability on a specific date or not.
Features of having an Online Appointment Booking System
1) Easy Booking for customers
An appointment in on line booking system can be booked by using just five simple steps as follows:
2) Automated Online Booking
Using advanced online booking system everything can be done easier when compared to the traditional method where everything happens using a pen and paper, using this system; booking appointments, checking time availability, and viewing of appointment are done much easier and smoothly.
3) Google Calendar Synchronization
Sync appointments in real time with company and staff’s individual Google Calendars. This makes the doctor get better understanding of his appointments.
4) Mobile & Tab Responsive Booking
The booking can be easily done through pc/laptops or even mobile phones and tablets in an efficient way. The content easily syncs with the mobile or tab view
5) SMS & Email Notifications To Customers
SMS notification & email notification are sent to customers when their booking gets approved by the ad min. E-mail notification is free to use whereas SMS notification will be charged. You will have to top up the account at first with either 10$/ $25/ $50/ $100. When the amount falls below 5$ a reminder is sent to the admin to top up the account in order to continue with SMS notification. The different laces where the notifications are sent are
- New appointment created,
- Appointment confirmed,
- Appointment cancelled,
- Upcoming appointment.
6) Unlimited no. of Staff, Services, Appointments & Customers
Admin can add unlimited number of staffs (doctors), Services, Bookings & Customers
7) Manage & edit appointments from admin side
An access to the back end of the System will be provided to the admin, using which Admin can manage (reject/approve the booking request) & Edit (delete/edit the already added booking) the complete appointment booking system. Admin has the right to access all features present in this booking system like adding a new service, staff, customers, manual booking etc.
8) Export customer’s details & appointments
Admin can easily export the details of all customers, appointments done for a day/week/month/all for individual doctors/all doctors as a csv file (excel sheet) from this system. Admin can also view all these features from the system without even exporting to csv.
9) Add appointment locally in clinic and through website
Customers can easily add appointments through web as well as the ad min/staff can easily add appointments manually through dashboard of the website.
10) Booking Approval by Admin
Admin can the capability to either approve or reject the online booking requests which he receives from the website booking portal. When approved/ rejected a notification is sent to customers regarding the status of their booking. Once a customer books an appointment through the website he provides his email, ID and mobile number, it’s good to verify the customer by calling directly by phone before approving the request as it reduces the chance of people playing around with the website. Once you have verified the customer by calling you can approve the booking request. If SMS integration is activated the customers will receive a text message with information’s like details of booking (doctor, address, time & date) along with an email notification.
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